Enjoy an RM1o Welcome Code with a minimum spend of RM100 CODE: asashirm10off
Maximum 5 working days. However we usually will ship out the order within 3 working days.
Yes, Please email to us at ([email protected]) upon purchase. We will attach the invoice when we ship out the product.
Kindy drop us an email at ([email protected]) and we will try our best to source it for you.
- Yes. However, cancellation is only applicable if the order has not been shipped out. If cancellation is requested after we have shipped out the order, customer needs to bear the cost if delivering back the product back to us.
- Kindly drop us an email to us at [email protected] or call us 03-4142 6688 for order cancellation request.
Yes. Kindly drop us an email to us at [email protected] or call us 03-4142 6688 for changing address request. However, changing of shipping is only applicable if the order has not been shipped out.kers. However bear in mind that any information transmitted through Internet is NOT 100% guaranteed safe and secure.
No. currently we only ship within Malaysia.
Yes. Together with the tracking number.
Kindly email us at [email protected] or call us 03-4142 6688 first before shipping anythings back to us, so that we can provide you with complete return instructions.
Yes. After After completing the payment, please contact our customer service via WhatsApp to arrange for pickup. All pickups are only available at Asashi Sunway Walk Mall, 1-15A – 1-15C, 53300 Kuala Lumpur, Malaysia.
Pick-up Service Hours:
Monday to Friday: 11 AM – 6 PM
Saturday: 11 AM – 4 PM
Closed on Public Holidays
For warranty returns, please WhatsApp our customer service with your order number, product details, and issue description, then ship the item or walk in to our Wangsa Walk Mall shop for processing.
If your item arrives damaged, report it with photos to our WhatsApp customer service within 48 hours.